Accessibility Policy

High Line Corporation is committed to excellence in serving all customers including people with disabilities.

Our Accessibility Policy shall be placed as a notice on our website: Accessibility Policy.  We will work with our customers on an individual basis if an alternative format is requested.

Accessibility to our Business Location – Potential Barriers for individuals with Disabilities

If a use of wheelchair is required to gain access to our business location; we  will work with our customers on an individual and reasonable basis to accommodate wheelchair or other assisted walking device accessibility.      Customers  with limited ability to use stairs should call High Line’s Corporate Head Office at (905-940-8777) or email their High Line contact a week in advance of their meeting advising of their limitations.  High Line Corporation will propose an alternate meeting arrangement or facility which accommodates wheelchair accessibility.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.  We will offer and provide helpful and reasonable measures to remove obstacles for disabled individuals while providing goods and services to our customers.


We will communicate with a person with a disability in a manner that takes into account his or her disability in a respectful way and will work to accommodate those individuals in a reasonable manner.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on parts of our premises that are open to the public.  There is no limitation set by law disallowing a Service Animal into our place of business.  However, access to the Computer room facilities shall be limited.  We will provide the Service Animal access to fresh drinking water and allow breaks for the animal.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. There is no cost for the support person or disabled person to enter our place of business.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities [ie: washroom or kitchen facilities], High Line Corporation will notify customers promptly. The notice will be placed on the entrance doors of the washroom or kitchen facilities. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


High Line Corporation will provide training to all employees, volunteers and others who deal with the public or other third parties on our behalf.  Each individual will receive training and be provided educational materials within a week upon hiring.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • High Line Corporations’ Policy as related to the customer service standard.
  • In addition to training, will be provided educational  materials to  learn how to interact and communicate with people with various types of disabilities.
  • In addition to training, will be provided educational materials to  learn how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • In addition to training, will be provided educational materials to learn how to assist a disabled person that may help with providing our services to people with disabilities.
  • What to do if a person with a disability is having difficulty in accessing High Line Corporation’s place of business or accessing our services.

Staff will also be trained when changes are made to our Accessible Customer Service Plan.

Feedback process

Customers who wish to provide feedback  on High Line Corporation’s Accessible Customer Service Policy can offer their feedback by way  of contacting our Head office Administration at (905-940-8777), or in writing to our Corporate Head Office, Attention: Office Administrator at the address listed on our contact page, or by email at  We will respond to all feedback including complaints within 14 days.

Modifications to this or other policies

Any policy of High Line Corporation that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

High Line Corporation  shall use reasonable efforts to ensure that our policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.