Position: Junior Technical Support Representative

Location: Markham, ON head office

Job Description:

The successful applicant will provide technical support of our application and its infrastructure to both internal personnel and clients via telephone, email and onsite contact. They will need to respond accurately and with good judgment to all client inquiries and evaluate when second tier intervention is required and/or necessary to resolve the issues in a timely manner. This position requires excellent communication skills, resourcefulness, a pleasant demeanor, and solid understanding of the product and the environment it operates within.

Specific responsibilities include:

  • Provide technical assistance to clients, as well as Support and Consulting staff
  • Install, configure and document Oracle based Human Resource application
  • Provide remote training and troubleshooting for clients
  • Travel to client offices in both Canada and United States
  • Work with call centre support staff to troubleshoot and resolve client issues
  • Maintain in-house network infrastructure, server systems and work stations
  • Be able to work independently with minimum supervision as well as part of a team

Qualifications:

  • Must be familiar with enterprise application databases e.g. Oracle Database Server
  • Must be familiar with web environments e.g. Oracle WebLogic
  • Knowledge of SQL and/or PL/SQL would be an asset
  • Knowledge of Java would be an asset
  • Excellent English communication skills, both written and verbal
  • Familiar with installing and maintaining application in Windows and Linux operating systems

Hours:

All candidates must be flexible to work shifts and public holidays as required. Overtime may be required from time to time to meet client deadlines and off hour maintenance.

Compensation:

This is a full-time salaried position and qualifies for High Line Corp’s standard benefit plan. Starting salary is dependent on the candidate’s qualifications and experience. Interested candidates: please email your resume to careers@highlinecorp.com <Back to Careers